FAQ / Contact Us

What are the benefits of creating a free Wupload account?

With a free account, managing all your files and images you upload to Wupload is simple! All you have to do is log in to your account, any time from any computer. We encourage users to create a free account so they can always manage their files and images at any time, from anywhere!

Is it safe to store confidential or sensitive files on Wupload?

Files uploaded to Wupload are not accessible to the public.

What file types are hosted by Wupload?

You can upload all file types to Wupload (up to 2GB in size for a Free account, up to 10GB for Premium) as long as they abide by our Acceptable Use Policy and Terms of Service. Refrain from uploading any copyrighted files that you do not own the rights to or don't have permission from the owner to distribute.

What should I do if I forget my username or password?

We can send a reminder of your login details to the email address associated with your account. From there, follow the instructions on the "forgot password" page.

How do I upgrade to a Premium account?

Have a free account and find yourself wanting additional features? You can easily upgrade to a paid account on the Upgrade to Premium page.

My account has been hacked. What can I do?

Wupload is not responsible for hacked accounts and will not restore them. The security of your account is your responsibility.

I'm having trouble downloading files!

If you do not have a Wupload Premium account, there are certain restrictions which may interfere with your downloading: you can only have one download per IP address at a time, and there is also a limit on the amount of data you can download from our servers within a certain amount of time. If you share your IP address with other Wupload users (e.g. because your ISP uses proxies or NAT), you may be adversely affected by their activities.

Why isn't my download speed faster?

One reason your download speed may be slow has to do with packet roundtrip time and packet loss from your computer to our servers. The time of day may also make a difference, so one solution is trying to download at a different time. A Wupload Premium account will significantly increase your downloading speed, often maxing out your Internet connection's bandwidth. If you have any other questions, please contact us at support@wupload.com

How do I cancel my recurring subscription?

Paypal

If you have paid through PayPal please login into your PayPal account, find your transaction ID, view the recurring details and cancel the subscription there. Alternatively, you can send us the latest transaction ID or subscription ID and we can cancel the subscription for you.

Alternatively, you can send us the subscription ID or reference number and we can cancel it for you.

Need help?

If you can't find an answer to your question in our FAQ section, simply open a support ticket.